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Change Wave is an exclusive look at the real, first-hand stories of how cutting-edge leaders rose to the top, smashed through barriers and created lasting impact. Brought to you by Treehouse, the company that has taught 850,000 people to code and helps companies like Nike, MailChimp, Airbnb and more hit their hiring plans and create diverse teams. If you’d like to know more, head to

Feb 20, 2018

Holly Files is an accomplished technology services and operations leader with 30 years’ experience building products, teams and operations. She is passionate about building customer-focused organizations that enable customer success. She dropped out of college to co-found her first start-up where “the next 7 years were the best education I could ever get”. She served as COO, CIO and SVP of Customer Success for software companies including WebTrends, NetIQ and Puppet, and is now EVP of Technology at Opus Agency.